Hi, this is my first time posting here, I am a victim of fraud for the first time in my life. I’m seeking some guidance on what steps I should take to remedy this. I looked at my checking account today and I noticed that there was a electronic bill pay check written under my name to an unnamed source. The check was under my name and address.
I called my bank provider (ally bank) and after an hour or so conversation was able to open up a dispute on the charge. They also closed my old checking account and transferred the remaining funds to a new one for me.
They said the would get back to me within 10 business days and to call the company (interactivebrokers.com)that the fake check was written to. I don’t have an account with them and haven’t heard of them until today.
I spoke with a support rep and he said would escalate my issue to a higher up and took some information from me regarding my old bank account number the payment was made from and said they would get back to me tomorrow.
Neither of these conversations left me feeling 100% confident I would see my money returned and I’m stressing out with the end of the month coming up as I can no longer afford rent due to this. I want to know what are my options with this in terms of recovering my money and what other steps I need to take to better my odds at getting it back.
Thanks you to all that answer in advance